For customer support & service desk teams

Your team, at a glance.

TeamScope is a live visual dashboard for support supervisors. See who's online, who's on a ticket, and who's stuck, without digging through reports.

See the live prototype
No spam. Just a note when early access opens.
The problem

Most support dashboards show you tickets. Not people.

What you're probably using now
TICKETSTATUS / AGE
#48217open · 2d 0h
#48233open · 1d 2h
#48810open · 4h
#48052closed · 8m
#48051closed · 22m
#48150open · 14h
#48450open · 30h
#48601open · 1h
#48701open · 30h
#48750closed · 20m
A queue of tickets. No sense of who's behind each one, or who's overloaded.
What TeamScope shows instead
Filters
Status key
Online On a ticket Away Offline
A glance tells you who needs you. No scanning rows to find the ticket that's been sitting too long.
How it works

Built on top of the tools your team already uses.

01
Connect your helpdesk
Link Zendesk or Freshdesk. TeamScope reads your existing agents and tickets, with nothing to re-enter.
02
See status at a glance
Every agent shows up as an avatar with a status ring: online, on a ticket, away, or offline, updated live.
03
Catch what's stuck
Tickets open longer than your team's threshold get flagged automatically, so nothing sits for days unnoticed.